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Frequently Asked Questions

At Gracelandic, we’re inspired by the potential for a great business to drive value for all. Promoting sustainable fashion is important for our team and sustainability to us means generating value in three dimensions (3D) - the “triple bottom line” or our three P‘s - in which people, planet, and profits are considered equally fundamental to business success.

Please find out the most frequently asked questions below.
Contact us if you have any further questions.

  • What is your definition of fashion sustainability?
    Fashion that fosters ecological integrity and social quality through products, practices of use and relationships. It engages with a process of flourishing of human and non-human species.
  • What is the biggest myth/misconception about sustainable fashion?
    That it’s all about materials and technology. For It is also about behaviour, relationships and ways of thinking. Consumerism is telling us we need more, and pay less, but somebody out there is paying the price, so is our planet. You can have less, but make it all quality. The anxiety of constantly filling up a void that is man made and unrealistic is not only killing the humankind but depleting our planet. The customers can change their ways of thinking and take back their right of choice when bombarded with constant information that they are not good enough. You are too worthy to choose cheap products that will only end up in the trash or landfills.
  • How is our Factory Sustainable?
    Certifications: GOTs, OCS certifications for all production lines, Sedex audit reports, Inditex / H&M Audits Less water consumption through new investments: New technologies in the production line, with the help of high pressure, they get fabrics dyed with less water. Water treatment facility and Gas Filter: Controlled and confirmed by local authorities, they always try to do their work with the highest responsibility and lowest impact. Responsibility /Transparency Ethical Workplace: Work hours, hourly rates, and wages of workers are all in balance with government policies and they support their workers to create a happy workplace. ​ Less transport = Less Carbon footprint: Their garment production is built on the second floor of their fabric production. There is no extra transport for raw materials or fabrics. 100% Natural Dyestuff: Recent developments to use 100% nature origin dyestuff in dyeing.
  • What is your definition of slow fashion?
    Fashion conceived from a different starting point to growth, from choosing quality fabrics and raw materials, engaging in ethically smaller and smarter production runs that considers the environment and people, garment construction that puts focus on details and longevity of the product and considers the well being of the people making the garments. In a nutshell, slow fashion considers people, the planet and profit as equally fundamental to business success.
  • How would you define ‘Slow fashion’ compared to ‘Fast fashion’?
    Slow represents a changed point of departure for fashion with different values, goals and objectives. Slow fashion is an opportunity for brands to be nourished by fashion and nature. Fast fashion is about mass production and mass consumption, it‘s a highly profitable business model for Brands with no consideration for people, the planet but only profit based.
  • How do you ensure that the clothes are made ethically?
    We only use factories in the EU which are governed under EU regulations. Our plan after covid 19 is to visit our factories several times a year to ensure that our product is being made as it should be with care and fairness. Our clothes are all fully traceable back to the machinist due to small scale family run factory that we work with.
  • Is the organic fabrics you use certified?
    Yes - all our organic fabrics is sourced from GOTs certified mills and our factory which is exclusively sustainable produces it‘s own fabrics from the second floor of their garment production factory.
  • How can I trace where my clothes were made?
    You can trace where each garment is made by simply looking at the symbols on each product page. Alternatively if you would like further information please contact us and we will be happy answer your questions.
  • Why can't I place an item in my basket?
    If you're having an difficulties using the website, please inform a member of our team and we will sort this out for you.
  • Why I can't log in to my account?
    If for some reason you cannot access your account, please let a member of our team know and we will look into this for you.
  • Can I amend my order once it has been placed?
    It is possible for you to amend your order after it has been placed if it has not already been shipped. If you would like to amend your order then please let us know as soon as possible and we will do our best to help.
  • Are my details secure?
    Yes - our website is very secure. We will take good care of your personal details and won't pass them on to any other companies.
  • Can I order and pay over the phone?
    Yes - if you would prefer to place your order over the phone, please call +354 7775602 and a member of our team will gladly take your order and guide you on how to make payment.
  • Is gift wrapping available?
    All our orders are gift wrapped as standard with no extra charge. We think that every one of our customers deserves to be treated so we hope you feel special when you receive your order.
  • I'm not sure what size I need?
    If you're unsure of our sizing, then please take a look at our Size guide for advice. All our fit processes are done on real models and not mannequins for a consistent fit throughout our collection. However, if you are unsure of a particular style or would like any advice, please email and we will do our best to help.
  • Why haven't received an email confirmation for my order?
    If you do not receive an order confirmation e-mail within a few hours of placing your order, please contact us to let us know and we will be able to help.
  • How can I track my order?
    Once your order has been shipped, you will receive another confirmation email. If you would like to track your order, then please reply to this email. If you do not receive a confirmation email, then please get in touch.
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